Website Privacy Policy

Website Privacy Policy

Policy:

It is the policy of Southeastern Council on Alcoholism and Drug Dependence (SCADD) to protect the privacy and security of visitors to the public-facing agency website(s).

 

Purpose:        

The purpose of this website privacy policy (Privacy Policy) is to communicate clearly to users what information the site collects, how it is used, and the options users have as they interact with the website.


This policy applies to users of SCADD’s public-facing websites. The Privacy Policy does not apply to any other programs or services. By using the website, users agree to this policy.


This policy does not apply to SCADD’s collection, use, or disclosure of user healthcare information, including information provided to SCADD while being treated at agency facilities. SCADD’s use and disclosure of that information, know as “Protected Health Information” (PHI) is subject to the Health Insurance Portability and Accountability Act and related regulations (HIPPA), CFR42, and SCADD’s Notice of Privacy Practices. This policy does not apply to the use of the agency’s Client Portal(s); separate policies may apply.



Procedure:



Acceptance of this Privacy Policy

This Privacy Policy outlines the terms of agreement between the user and SCADD, Inc. This Privacy Policy governs access to and use of SCADD’s public-facing website (Site). Users must read the Privacy Policy carefully before using the Site. By using this Site, users accept and agree to be bound and abide by this Privacy Policy and SCADD’s Terms of Use found at https://scadd.org/website-terms-conditions herein by reference. If a user does not agree to the Privacy Policy and Terms of Use, then Site access must not be utilized.


Consent

By using this Site, users consent to the collection, use, and sharing of information as described in this Privacy Policy. By providing SCADD with an email address, users agree that the agency may utilize the email address provided to communicate with the user about services and selected messages.

Information Collected

 Users may utilize the Site without providing any personal information.


Information Provided Voluntarily

SCADD may receive and store information the user enters on this Site or otherwise provides to the agency. The user may provide personal information to SCADD in several ways, including but not limited to:

  • Submitting a form;
  • Registering for a class or event;
  • Making a donation;
  • Requesting an appointment;
  • Performing an online screening;
  • Scheduling a tour, or;
  • Subscribing to a newsletter.

Some forms may collect sensitive information, such as health information, that are necessary for the agency to provide a user with services. SCADD may also receive a user’s personal information when the agency is contacted via email or through an online chat function.


When a user replies to any of SCADD’s communications with a request, the agency may need to collect additional information including but not limited to:

  • Name
  • Email address
  • Demographic Information

This information may also be collected if a user chooses to complete an online form or provide feedback.

If a user submits to SCADD any personal information relating to other people, this will be considered a representation that the user has the authority to do so and permits the agency the right to utilize the information in accordance with this Privacy Policy. By submitting personal information, a user grants SCADD the right to transmit, monitor, retrieve, store, and use any and all information in connection with the operation of this Site and SCADD’s services.

Information Collected Automatically

When a user interacts with this Site, certain information about use of the Site may be automatically collected, including computer and connection information that will include the following:

  • Statistics on user page views;
  • Traffic to and from SCADD sites;
  • Referral URL;
  • Ad data;
  • User IP address, and;
  • Device identifiers.

This information may also include:

  • A user’s activity history;
  • Web log information;
  • How a user searched for SCADD’s site(s);
  • The websites a user clicks on from agency site(s) or email(s);
  • Whether and when a user opens SCADD’s emails, and;
  • A user’s browsing activities.


Much of this information is collected through cookies (Please see below for description.), web beacons and other tracking technologies, as well as through your web browser or device (e.g., IP address, MAC address, browser version, etc.).

Cookies

This Site may use cookies, tracking pixels, and related technologies. These can be set by SCADD or by companies we work with (Service Providers). These Service Providers help the agency track and analyze visitor activity on the Site, measure effectiveness of SCADD’s advertising efforts, and support the optimization of the agency’s digital marketing campaigns.


Cookies are small data files that online services can store on, and retrieve from, a user’s computer or mobile device through the user’s web browser. The information is stored and retrievable either for the duration of a website visit (known as Session Cookies) or until some later point in time set by the website setting the cookie (known as Persistent Cookies).


Examples of information SCADD and the agency’s Service Providers collect include how often a user visit this Site and what a user does while visiting this Site. SCADD and its Service Providers use this information to understand how Site visitors use different Site services, pages, and resources, and to help us improve the Site. SCADD and its Service Providers also collect information about the activity of individual visitors. This information may be used to direct related advertisements and/or informational content to visitors when they visit other websites.


Most internet browsers accept cookies by default, but a user can modify their browser preferences to block or restrict cookies if they do not want their web browsing activity tracked. There are a variety of tools publicly available to manage cookies or similar technologies that collect information related to a user’s utilization of the website. Learn from (i) the FTC or (ii) the Digital Advertising Alliance opt-out page, which allows users to opt out from receiving interest-based advertising.


SCADD, Inc. is not responsible for the effectiveness or compliance of third-party opt-out mechanisms or programs. Please note that if a user deletes their cookies or upgrades their browser after having opted out, a user will need to opt out again. Further, a user utilizes multiple browsers or devices, they will need to opt out on each browser or device. Users can access the information on this Site without enabling cookies in their browser, but disabling cookies may result in a diminished ability to take advantage of the services and related informational content on this Site.

Interest-Based Advertising

SCADD’s sponsors and advertisers and their ad servers may use the cookies when a user views pages on this Site. They use those cookies to collect information as a way of measuring the effectiveness of their advertising or to provide advertisements about goods and services that may be of interest to the user or to avoid running the same ads to users over time. Such information may include the following:

  • A user’s browser type;
  • A user’s operating system;
  • Web pages visited;
  • Time of visits;
  • Content viewed;
  • Ads viewed and other clickstream data.

SCADD Inc., does not control these third-parties’ use of cookies or how they manage the information they gather through them. If a user clicks on an advertisement on this Site and visits a site maintained by one of the agency’s sponsors or advertisers, please be aware that SCADD is not responsible for the privacy practices of that site. A user should read the privacy policies of each site they visit to determine what information that site may be collecting about them.

Data Security

SCADD is committed to protecting the privacy of the personal information a user provides to the agency via this Site and that SCADD collects. SCADD uses reasonable efforts to prevent unauthorized access to user information, including a secure firewall and a security infrastructure that protect the integrity and privacy of personal information submitted to SCADD via this Site. As an additional security measure, user personal information is also encrypted during transmission using appropriate technology.


Although SCADD works hard to protect user personal information, the agency cannot and does not guarantee the security of any information transmitted through online applications, and the user does this at their own risk.

How SCADD Uses the Information Collected

SCADD Inc., may utilize user information to:

  • Provider services, operate the Site, and help the agency improve the services offered and this Site.
  • Personalize user experience and inform the user about the treatments/services in which a user has indicated an interest.
  • Tailor digital advertisements on third-party websites based on user interactions on this Site.
  • Improve this Site and send users information and updates.
  • Respond to user questions and requests and improve customer service.
  • Administer a promotion, survey, or other Site feature.
  • Provide users with certain services or information that they request, such as sending SCADD’s newsletter or other correspondence.
  • Communicate changes to SCADD’s Privacy Policy or terms of use.

How SCADD Discloses Information Collected

SCADD may disclose information a user provides to the agency or which SCADD collects about users to third parties in the following circumstances:

  • SCADD may disclose the information to third parties who the agency has engaged to help SCADD provide services or operate this Site.
  • If the ownership of our business changes or SCADD needs to transfer assets relating to this Site to a third party, the agency may transfer the information to the new owner.
  • SCADD may provide third parties with aggregate statistics about our visitors, traffic patterns, and related site information. This data reflects site usage patterns gathers during visits to this Site, but they do not contain information that personally identifies users.
  • SCADD may disclose the information if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process serve on the agency or its sites; (b) protect and defend SCADD’s rights or property, the sites, or its users, or (c) act to protect the personal safety of SCADD, users of this Site, or the public.

Online Surveys

Occasionally, SCADD may request feedback on this Site to better understand how the agency may improve what information is presented to users and how it’s presented. These surveys do not ask questions that could personally identify a user. SCADD may ask for contact information to follow-up, but a user can decline to provide that information. Information that users can provide in a survey may be shared with employees or third parties to aggregate the data.


Data Retention

SCADD will retain information for as long as necessary to provide users service, comply with the agency’s legal obligations, resolve disputes, and enforce agency agreements.


Protecting Children’s Privacy

SCADD is committed to protecting children’s privacy on the internet and does not knowingly collect personal information on children under the age of thirteen (13).


Changes to this Policy

SCADD has the right to change or update this Privacy Policy from time to time without notice, so users should review it periodically to keep informed of any changes, If a user has questions about this Privacy Policy or concerns about how SCADD collects, uses, or protects their personal information, they should contact the agency as listed below.


Contact Us

If you have any questions, comments, or concerns, please contact:

Phone: (860) 579-3606

Email: compliancedept@scadd.org

Mail: Southeastern Council for Alcoholism and Drug Dependance, Inc. (SCADD)

Attention: Chief Compliance Officer

1 Montauk Avenue, New London, CT 06320

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